Refund and Returns Policy
Welcome to IPTV-AI, where your satisfaction is our priority. We are committed to delivering a high-quality IPTV service with seamless activation and a premium customer experience. This Refund and Returns Policy outlines how we handle refunds to ensure clarity and transparency. By using our IPTV services, you agree to the terms and conditions described below.
1. Our Commitment to You
At IPTV-AI, we strive to provide a high-performance IPTV experience with access to live TV channels, movies, sports, and on-demand content. If, for any reason, we are unable to activate your service, we offer a full refund to demonstrate our commitment to your satisfaction.
2. Activation Guarantee
Upon subscribing, we guarantee the activation of your account with immediate access to your selected channels and content. If we are unable to activate your service due to technical issues, service area restrictions, or unforeseen circumstances, you are eligible for a full refund.
3. How to Request a Refund
To initiate a refund, contact our Customer Support Team within 10 days of your purchase using one of the following methods:
- Email: contact@iptv-ai.com
- Live Chat: Available on our website
- Phone: +44 7366 438657
Please provide:
- Account Information (e.g., email address, username)
- Date of Purchase
- Reason for Refund
- Any Error Messages or Issues Encountered
Once we receive your request, we will verify the details and process your refund within 3-5 business days.
4. Eligibility for Refunds
Refunds are granted under the following conditions:
- Service Activation Failure: If we fail to activate your IPTV service as promised, you are entitled to a full refund.
- Technical Issues: If technical issues prevent you from accessing our service, and we are unable to resolve them, you may request a refund. This includes service outages or technical problems on our end.
- Service Quality Issues: If you experience persistent issues such as buffering, poor stream quality, or missing channels, we will work to resolve them. If unresolved within a reasonable timeframe, you may be eligible for a partial or full refund.
Note: Refunds are not issued for issues beyond our control, such as device compatibility problems, network issues on your end, or ISP disruptions.
5. Partial Refunds
If your IPTV service was activated but did not meet your expectations, you may be eligible for a 50% partial refund under the following circumstances:
- You used the service but were dissatisfied with the quality.
- You canceled the service before the end of your billing cycle.
The partial refund is calculated based on the remaining unused portion of your subscription:
Refund Amount = 50% x (Total Paid – Activation and Transaction Fees)
For example, if you paid for a 3-month subscription and cancel after one month, you may receive a refund for the remaining two months, minus any fees. However, trial subscriptions are excluded from partial refunds.
6. Exceptions to the Refund Policy
Refunds are not applicable in the following cases:
- External Service Interruptions: Refunds will not be issued for disruptions caused by government restrictions, ISP outages, or national internet issues.
- Device or Network Issues: Refunds are not granted for issues related to your device, operating system, or internet connection. Please ensure your device is compatible and your internet is stable before subscribing.
- Trial Subscriptions: Refunds are not available for trial subscriptions, which are designed for evaluating our service.
7. Refund Processing Time
Approved refunds will be processed via the original payment method within 3-5 business days. Please note that processing times may vary depending on your bank or payment provider, especially during peak periods or holidays.
8. Payment Methods for Refunds
Refunds will be issued to the same payment method used during your purchase, whether it was via credit card, PayPal, or cryptocurrency.
9. Customer Support and Assistance
Here’s a text you can add to your “Convert M3U Link” page for customer support, subscription inquiries, and pre-activation assistance:
Need Help, Subscription, or Pre-Activation?
If you need assistance with converting your M3U link, or if you are looking for a subscription or pre-activation of our IPTV services, feel free to reach out to us:
- Contact us via WhatsApp: Click here to message us on WhatsApp
- Email us: contact@iptv-ai.com
- Visit our Website: iptv-ai.com
Our team is here to assist you with any questions or support you may need!
10. Conclusion
At IPTV-AI, we stand by the quality of our service and prioritize your satisfaction with a transparent refund policy. Thank you for choosing IPTV-AI. We look forward to providing you with an exceptional entertainment experience.
If you have any questions or need further assistance, don’t hesitate to reach out—we’re here to help!